Tripadvisor Plus

Finding more good out there

Service & Product Design

Project Details

  • Client

    Tripadvisor

  • Team

    Plus & Product Innovation

  • Date

    2021 – 2022

Subscription service for the world's largest travel platform

Product Innovation director responsible for internal research and design of multiple platform surfaces for Tripadvisor's new subscription service that unlocks special rates on hotels and activities. Facing pandemic challenges, five functional teams were united using virtual co-design methods to create a comprehensive Service Blueprint which was successful in aligning stakeholders to customer needs and identifying KPIs. Ad hoc innovation workshops drove post-launch acquisition efforts with marketing content and social media engagement. Now in its fourth phase, Plus has pivoted to focus on curated hotels and travel perks made possible through a personalized Members area. Revenue for Plus is estimated at $1B annually.

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I’m currently leading the Product Innovation team at Tripadvisor Singapore.

As Associate Director of Product Design I'm looking after teams that are curating, discovering and designing innovative services, products and channels that help travelers find the good out there. Get in touch with me to discuss speaking engagements and other professional opportunities.

My full work history is available on LinkedIn at btiny.link/linkedin

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